Frequently Asked Questions (FAQs)

1. About Our Puppies

1.1 What breeds do you specialize in?
We specialize in Maltipoos, Bichpoos, Poodles, Malshis, Shihpoos, Cavapoos, Cockapoos, and Miniature Red Poodles. Occasionally, we may have other breeds—check our website for the most up-to-date availability.

1.2 Are the puppies vaccinated and dewormed?
Yes. All puppies are vaccinated and dewormed according to veterinary recommendations.

1.3 What vaccinations do the puppies receive before going home?
They receive core vaccinations and age-appropriate deworming. You'll also receive a vaccination record for your veterinarian.

1.4 Are the puppies crate-trained or potty-trained?
We begin basic potty training, but full training depends on your consistency at home. Crate training is highly encouraged.

1.5 Why is the puppy shivering in a video?
Shivering may occur after a bath or due to a change in temperature. It’s not a sign of illness or fear.

1.6 Why hasn’t this puppy sold yet?
Each family has unique preferences—color, size, temperament, or coat. If a puppy hasn’t been adopted, it just means the right match hasn’t come along yet. We prioritize finding the best home, not rushing a sale.

1.7 What is the process to purchase a puppy?

• If the puppy is under 2 months, you can place a deposit to reserve them until they’re ready to go home.

• If the puppy is 2 months or older and you live nearby, you may schedule an appointment to meet them and complete your purchase.

• If you live far away, deposits are optional but strongly recommended to prevent someone else from purchasing the puppy before you.

2. Choosing & Adopting a Puppy

2.1 How do I choose the right puppy for my family?
Consider factors like size, temperament, grooming needs, and energy level. We’re happy to help guide you.

2.2 Can I visit the puppies before making a decision?
Yes. Visits are by appointment only, and we show one puppy (or two siblings) per visit for safety and health reasons. Video calls are also available.

2.3 Do you offer video calls before purchase?
Absolutely! You can schedule a video call through our appointments page.

2.4 How do I reserve a puppy?
A deposit is required to reserve a puppy. You can pay via our website or direct contact. The remaining balance is due at pickup or 24 hours before delivery.

2.5 What happens on adoption day?
You’ll receive:

• A small bag of puppy food

• Vaccination records

• Health guarantee

• Deworming information

• Puppy care guide (For personalized advice, we suggest using ChatGPT or a similar tool to get tips tailored to your lifestyle and schedule.)

Please bring a crate or carrier and basic supplies for the trip home.

3. After Adoption Support

3.1 How can I help my puppy adjust at home?

• Keep the environment calm

• Provide a designated sleeping area

• Maintain a consistent routine

• Use positive reinforcement

3.2 What if my puppy gets sick after adoption?

• Contact your vet immediately

• Schedule a wellness check

• We're available to assist with advice or rehoming options

3.3 Do you recommend pet insurance?
Yes, although optional. Make sure to review the policy details—many only cover accidents.

3.4 Do your puppies come with a health guarantee?
Yes! Please refer to our Health Guarantee Policy for details.

3.5 Do you offer support after adoption?
Absolutely. We’re here to help with training tips, health questions, or general concerns.

3.6 What if I can no longer care for my puppy?
Please contact us. We offer rehoming assistance or can accept the puppy back (note: we do not buy back puppies).

3.7 Do you have a return policy?
Yes. Please review our Terms and Conditions for full details.

4. Feeding & Care

4.1 What do the puppies eat?
We’ll provide current diet details at pickup. Recommended brands include:

• Royal Canin Puppy

• Purina Pro Plan Puppy

• Hill’s Science Diet Puppy

• Blue Buffalo Puppy

• Wellness Complete Puppy

4.2 How often should I feed my puppy?
Feed 2–3 times per day. Offer food for 30 minutes, then remove the bowl. Apply the same routine to water.

4.3 What’s the deworming schedule?

• Before adoption: Every 2–3 weeks starting at 2–4 weeks old

• After adoption:

  • Every 2 weeks until 12 weeks old

  • Monthly until 6 months old

  • Every 3 months afterward (or as your vet advises)

4.4 Why is deworming important?
It helps prevent parasites and supports healthy development.
Signs of worms may include:

• Visible worms in stool

• Bloated belly

• Scooting

• Diarrhea

• Dull coat or lethargy

5. Safety, Microchipping & Payment

5.1 What’s the purpose of a microchip?
It provides permanent ID, confirms ownership, and aids in recovery if your pet is lost. Note: it is not GPS-enabled.

5.2 What are PayPal, Square, and JotForm?
These are secure platforms we use for payments and forms. They protect your information and offer dispute resolution.

6. Breeding & Health Policy

6.1 What is your breeding policy?

• We only work with trusted local hobby breeders (maximum of 4 females), all within a 50-mile radius.

• No puppy mills.

• Breeding dogs are raised indoors or in safe outdoor environments.

• Most studs are owned by ABCpuppy.

6.2 How are the puppies raised?

• No outdoor exposure (off-ground policy)

• Kept in clean indoor kennels, crates, or enclosures

• No contact with the public until at least 3 vaccinations are completed

6.3 What is your focus during early care?
Health and safety. Vaccines are administered every 2–4 weeks, starting at 4–8 weeks old, depending on the puppy.