FREQUENTLY ASKED QUESTIONS (FAQS)

ABOUT THE PUPPIES

What breeds do you specialize in?
We specialize in Maltipoos, Bichpoos, Poodles, Malshi, Shihpoos, Cavapoos, Cockapoos, and Miniature Red Poodles. Occasionally, other breeds may be available. Check our website for updates.

What makes some puppies more expensive than others?
Prices vary due to demand, color, size, coat type, facial features, and age. Younger puppies typically cost more.

Are your dogs and puppies vaccinated and dewormed?
Yes, all puppies are vaccinated and dewormed as recommended by veterinarians.

What vaccinations do the puppies receive before going home?
They receive core vaccines and age-appropriate deworming. You’ll get a record to share with your vet.

Do your puppies come crate-trained or potty-trained?
We introduce basic potty training. Full training depends on your consistency. Crate training is strongly encouraged.

Why are some puppies shivering during the video?
They’re likely shivering due to a recent bath and temperature change—not fear or illness.

CHOOSING & ADOPTING A PUPPY

How do I choose the right puppy for my family?
Consider size, temperament, grooming needs, and energy level. Contact us for help choosing the right fit.

Can I visit the puppies before making a decision?
Yes, but visits are limited to one puppy per appointment. Video calls and photos are available.

Do you offer video calls to see the puppies before purchasing?
Yes! You can book a video call on our appointment page to meet the puppy virtually.

What is the process for reserving a puppy?
A deposit is required (via website or by contacting us). Balance is due at pickup or 24 hrs before delivery.

What should I expect on adoption day?
You’ll receive:

• Small food bag

• Vaccination records

• Health guarantee

• Puppy care guide

• Deworming info

Bring a crate and supplies for the ride home.

AFTER ADOPTION

How can I help my puppy adjust to a new home?

• Keep things calm

• Provide a sleeping space

• Stick to a routine

• Use positive reinforcement

What should I do if my puppy gets sick after adoption?

• Contact your vet immediately

• Schedule a wellness check

• We’ll work with you on solutions if needed, including returns

Do you recommend pet insurance for new puppy owners?
Yes, though optional. Review policies to understand what’s covered (most only cover accidents).

Do your puppies come with a health guarantee?
Yes! We offer a health guarantee. See our Health Guarantee Policy for full terms.

Do you offer support for new dog owners?
Absolutely! We're happy to help with training, health advice, and ongoing support.

What should I do if I can no longer care for my puppy?
Contact us. While we don’t have a buy-back program, we help with rehoming or can accept the puppy back.

Do you have a return policy if things don’t work out?
Yes, we do. Please review our terms and conditions for details.

FEEDING & CARE

What type of diet are your puppies on?
We provide diet info at pickup. We recommend:

• Royal Canin Puppy

• Purina Pro Plan Puppy

• Hill's Science Diet Puppy

• Blue Buffalo Puppy

• Wellness Complete Puppy

How often should I feed my puppy?
2–3 times a day. Let them eat for 30 minutes, then remove the bowl. Use the same routine for water.

What is the follow-up deworming schedule and what should I know about it?
Puppies are dewormed on a routine schedule starting at 2–4 weeks of age and repeated every 2–3 weeks until they leave our care.

After adoption, continue deworming as follows:

• Deworm every 2 weeks until 12 weeks old

• Then once monthly until 6 months old

• After that, deworm every 3 months or as recommended by your vet

Why is this important?
Puppies can pick up parasites from their environment or even from their mother. Regular deworming ensures your puppy stays healthy, grows properly, and avoids digestive issues or poor nutrient absorption.

Signs your puppy may need deworming include:

• Visible worms in stool

• Bloated belly

• Scooting or dragging rear

• Diarrhea or irregular stools

• Dull coat or low energy

Always consult your vet to ensure you’re using the right product and schedule based on your puppy's weight, age, and health history.

SAFETY, MICROCHIPPING & PAYMENT

What is the purpose of a microchip?
Microchips provide permanent ID, proof of ownership, and help recover lost pets.
Note: They are not GPS trackers.

What are PayPal, Square, and JotForm?
These are secure platforms we use for payments and forms. They protect your financial info and offer fraud protection and dispute resolution.

BREEDING & HEALTH POLICY

What is ABCpuppy’s breeding policy?

• We work only with trusted hobby breeders (max 4 females) within 50 miles

• No puppy mills

• Most dogs are raised indoors or in protected outdoor settings

• Studs often belong to ABCpuppy

How are the puppies raised?

• Off-ground policy for no outdoor exposure

• Use of crates, enclosures, and indoor kennels

• No public contact until at least 3 vaccinations

What is your focus in early puppy care?
Health and safety are our top priorities, not full potty training. Vaccines are spaced 2–4 weeks apart, starting at 4–8 weeks old.